A new experience in my life. 8th August 2009 -> 11th August 2010

It was a beautiful Saturday 8th August 2009. I was going for my MCP ( Microsoft Certified Professional) exam. I have to pay Rs.2500/- for my exam. On that day there was an discount for the exam and i got a discount of Rs.400/-. I was really happy. You know the happiness of a person getting even 10rs when the pocket is empty. I passed the exam. It was online exam. Got good marks. I was on my way back to home. I was thinking about the expenditure of that 400rs. Finally the decision came from my mind. I have a mobile Sony Erricson which i bought in 2007 November with my own gathered fund. I decided to buy a headset for that mobile.
        So i entered a mobile shop in the city and bought a headset. It cost me Rs.350/-. Again happy to have 50rs balance. I went back home happily. Headset was rocking stuff. One week after the right ear piece of the headset got damaged, there starts the problem. I tried checking it with other sony mobiles. Then confirmed that right ear piece is damaged. I went back to the shop and told the matter to them. They told that the headset has no warranty so that i should buy a new one. I argued with them for the quality of their selling product. I finally decided to go to the consumer court for complaint. I enquired about giving complaint.
        There was many opinions and majority was against me. Finally one of my best friend told that his friend had an experience in buying a product of 10rs and went for the complaint. That sentence motivated me. I went to the consumer forum. There i talked to the director. He was the final objection for me. He told me not to bother about cheap product of rs350, and he told me not to give the complaint. But i was strong and steady withmy decision. Many customers might have left without complaining, thats why mobile shop is still showing fraud. One of my friend helped me in writing the complaint. She wrote the complaint for me. I registered the complaint on September 2009 against the manager of the shop, to the forum by paying a sum of Rs.100 as fees of processing the complaint.
         A day was alloted for hearing of case. I went to the court for the first time. Sharp 11 the judges came. I was wondered by the punctuality of Governing bodies. On that day opposition party didnt came. Case was postponed one month for 2nd hearing. They didnt even appear for 3rd hearing. I gave the headset to the court as directed by them. On December 15 2009, court announced the judgement in favour of me. Court produced an order to the mobileshop to pay me a sum of Rs.1850/- Rs.1500extra from the cost of headset. Now you can imagine the happiness... Empty pocket was first filled with Rs400 and now with a jackpot of Rs.1850/-.
        But the order was send to home after 4 months. When i enquired about it they said it was the time taken for printing. There i understood the timingof Goverment processes. The order was to pay a sum of Rs 1850 to me. And if i didnt receive it within 1 and half month, i should give another petition. I was in a mood to experience new things. So after oneand half months i filed a petition for not gettingthe money. Again it was postponed to the date 11th August 2010,ie; TODAY. I went to the court. I saw the owner of the shop there standing innocently in front of the court. He asked me for a compromise. But i didnt accepted it. Not because i am cruel, but because i was running behind this for past 11 months. Finally i received a sum of Rs.1850/- and was handed over to me in front of the court.
      The owner said it was not his mistake, his manager has not told him about this. And the owner told me that he has learned from this complaint and he decided to display his number forthe customers to contact him for complaint. He may do or may not. But those words felt like my another great achievement. I hope he willdo that or will be ready to give an amount of money every year.

     Thus a 10 months fight for justice has come to an end. A very happy moment. A special thing is that,  i gave complaint without the help of my parents. They came to knew about the matter only last month. They too could have opposed me in giving the complaint if i told them on that day. Anyway everything went on its way.
 Let this be a warning for all dealers and a lesson for all customers. So even if you face a problem, dont hesitate, go for justice.

I just came from the court now happily. And happy to write and share my experince for my readers.

Thank God.


RAM